Recavo Terms of Service

Recavo Labs, LLC (“Recavo,” “we,” “us,” or “our”) Effective date: July 1, 2026 Last updated: July 1, 2026

These Terms of Service (“Terms”) are a binding agreement between you and Recavo Labs, LLC governing your access to and use of Recavo, our website at recavolabs.com, and related services (together, the “Service”). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

Please read Section 13 carefully: it requires disputes to be resolved by binding individual arbitration and waives your right to participate in a class action.

1. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract to use Recavo. If you use the Service on behalf of an organization, you represent that you are authorized to accept these Terms for it.

You are responsible for the accuracy of your account information, for keeping your credentials confidential, and for all activity under your account. Notify us promptly at privacy@recavolabs.com if you suspect unauthorized use. Recavo is a single-player product; each account is for one individual user, and you may not share a login.

2. The Service

Recavo is a customer-relationship-management tool for sales representatives, offering fast data entry, AI-assisted pre-call research (“AI Brief”), voice-to-text notes, email capture, and route planning, among other features. We may add, change, or remove features over time. We aim to keep the Service available and reliable but do not guarantee uninterrupted or error-free operation.

3. Subscriptions, billing, and refunds

Plans. Recavo offers the following tiers:

Prices are in US dollars and may change; we will give notice of price changes before they apply to your next billing cycle.

Billing. Paid subscriptions are billed in advance on a recurring basis through our payment processor, Stripe. By subscribing, you authorize us to charge your payment method for each renewal until you cancel.

Cancellation. You may cancel at any time from your account settings. Cancellation takes effect at the end of your current billing period, and you keep paid features until then.

Refunds. Except where required by law, payments are non-refundable, and we do not provide refunds or credits for partial billing periods, unused features, or downgrades. If you believe you were billed in error, contact privacy@recavolabs.com.

Free tier and limits. We may impose and enforce usage limits (such as the monthly AI Brief cap on the Free tier) and may suspend or throttle usage that exceeds fair-use or plan limits.

4. Acceptable use

You agree not to: use the Service unlawfully or to store data you have no right to store; upload malware or attempt to breach, probe, or disrupt the Service or its security or rate limits; reverse engineer, scrape, or resell the Service except as permitted by law; use the Service to send spam or to process personal data in violation of applicable privacy law; or use the AI features to generate unlawful, harassing, or deceptive content. We may suspend or terminate accounts that violate this section.

5. Your content

You retain all rights to the data and content you submit to Recavo, including your CRM records, notes, and voice recordings (“Your Content”). You grant Recavo a limited, non-exclusive license to host, process, transmit, and display Your Content solely to operate and provide the Service to you, and to improve reliability and security. We do not use Your Content, including CRM data or voice recordings, to train our own or third parties’ AI models.

You are responsible for Your Content and for having a lawful basis to collect and store information about the prospects and customers you add. Our handling of personal data within Your Content is governed by the Privacy Policy and the Data Processing Agreement.

6. AI features — accuracy and no warranty

Recavo’s AI Brief uses a pipeline of third-party services (web retrieval and scraping, then large-language-model inference) to generate research, and voice-to-text uses automated speech recognition. AI-generated output and transcripts can be inaccurate, incomplete, or out of date. They are provided to assist you, not to replace your own judgment. You are responsible for verifying any AI output before relying on it, and Recavo makes no warranty as to the accuracy, completeness, or fitness of AI Briefs or transcripts for any purpose. Do not use AI features to make decisions that require professional, legal, financial, or other expert advice without independent verification.

7. Third-party services

The Service integrates third-party providers (listed in our Subprocessor List) and may link to third-party websites. We are not responsible for third-party services or content, and your use of them may be subject to their own terms.

8. Intellectual property

The Service, including its software, design, and trademarks, is owned by Recavo Labs, LLC and its licensors and is protected by intellectual-property laws. These Terms grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose. All rights not expressly granted are reserved.

9. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT ANY OUTPUT WILL BE ACCURATE. Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RECAVO LABS, LLC AND ITS OWNERS AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS, ARISING OUT OF OR RELATED TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) US $100. Some jurisdictions do not allow certain limitations, so some of these may not apply to you.

11. Indemnification

You will indemnify and hold harmless Recavo Labs, LLC from claims, damages, and expenses (including reasonable legal fees) arising out of Your Content, your use of the Service, or your violation of these Terms or applicable law.

12. Term and termination

These Terms apply while you use the Service. You may stop using and delete your account at any time. We may suspend or terminate your access if you violate these Terms, if required by law, or if we discontinue the Service. On termination, your right to use the Service ends; provisions that by their nature should survive (including Sections 5, 6, 8–11, 13, and 14) survive. We handle deletion of your data as described in the Privacy Policy.

13. Governing law and dispute resolution

Governing law. These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules, and by applicable US federal law (including the Federal Arbitration Act for Section 13).

Informal resolution first. Before starting arbitration, you agree to contact us at privacy@recavolabs.com and try to resolve the dispute informally for at least 30 days.

Binding arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved informally will be settled by binding individual arbitration administered by a recognized arbitration provider (such as the American Arbitration Association) under its consumer arbitration rules then in effect. The arbitration will be seated in Florida, and judgment on the award may be entered in any court of competent jurisdiction. Either party may bring an individual claim in small-claims court instead, if it qualifies.

Class-action and jury-trial waiver. You and Recavo agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. You and Recavo waive any right to a jury trial. If this waiver is found unenforceable as to a particular claim, that claim (and only that claim) will be severed and proceed in court.

Opt-out. You may opt out of this arbitration agreement by emailing privacy@recavolabs.com within 30 days of first accepting these Terms, stating your name and that you opt out of arbitration.

14. General

Changes. We may update these Terms. For material changes we will update the “Last updated” date and give reasonable notice (in-app or by email). Continued use after changes take effect means you accept them.

Entire agreement. These Terms, together with the Privacy Policy, Cookie Policy, and, where applicable, the Data Processing Agreement, are the entire agreement between you and Recavo regarding the Service.

Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

Severability and waiver. If any provision is unenforceable, the rest remain in effect. Our failure to enforce a provision is not a waiver.

Notices. We may give notice through the Service or by email. You may contact us at privacy@recavolabs.com.

Related documents: Privacy Policy · Cookie Policy · Data Processing Agreement · Subprocessor List