FAQ
Questions reps actually ask.
Not a legal FAQ dressed up as a product page. Real answers, short ones.
How Recavo is different, in one table.
| Recavo | A typical corporate CRM | A notebook / spreadsheet | |
|---|---|---|---|
| Who can see your data | Only you | You, your manager, your admin, IT | Only you |
| Setup | Sign up, start logging | Admin-provisioned, IT-configured | None needed |
| Data entry time | Sub-5-second, keyboard-driven | Multi-field forms after every call | Manual, no structure |
| Pre-call research | AI Briefs, automatic | Usually manual | None |
| Field routing | Built in (My Day) | Rarely included | None |
| Your data if you leave | 1-Click Export, anytime | Often locked to the company account | Already yours |
| Cost | Free to start, $29–$49/mo | Company-paid, seat-licensed | Free |
Product
What is Recavo?
A private CRM built for one person — the rep carrying the number. Not a team tool, not connected to your company's systems.
How is this different from a corporate CRM like Salesforce?
Corporate CRMs are built so your manager, your admin, and your IT team can see and control your pipeline. Recavo is built so you can. Nobody above you has a login — there's no login to give them.
What's an AI Brief?
Give Recavo an account's website. It pulls back competitor intel, renewal dates, and decision-maker info before your call, so you're not starting cold.
What's My Day?
A routed schedule for field reps. It shows nearby accounts, new local businesses by category, and — on Elite Closer — AI-powered prospecting search, all mapped and deep-linked into Maps.
What's Shadow Drive?
A link field on every account pointing at your Google Drive, OneDrive, SharePoint folder, or a local file path. One click to the account's real files — no separate document system to maintain.
What's Email Drop Box?
Forward an email thread to your Recavo inbox address and it lands on the right account automatically. No integration request, no IT ticket.
Do I need my company's permission or IT approval to use Recavo?
No. There's no corporate integration and nothing to request. It's a personal tool you sign up for yourself.
Can I use Recavo alongside my company's CRM?
Yes. Most reps use Recavo as their private working layer — call prep, notes, commission tracking — separate from whatever their employer requires them to log elsewhere.
Is there a mobile app?
Recavo is a responsive web app — it works on your phone's browser today, including a large one-tap mic button for post-call voice notes. A native iOS/Android app isn't built yet.
Is there a live demo?
Not yet — it's on the roadmap. For now, start free and see it firsthand in a few minutes.
Pricing & billing
Do I need a credit card for the free plan?
No. Free stays free, no card required.
Can I cancel anytime?
Yes. No contract, no lock-in — including on annual plans.
Is there an annual plan?
Yes. Pro Rep and Elite Closer both offer annual billing at 2 months free — $290/yr and $490/yr respectively.
What counts as an AI Brief?
One AI Brief = one pre-call research pull on one account. Free includes 3 a month; Pro Rep and Elite Closer are unlimited.
How much Voice-to-Text do I get?
Pro Rep includes 5 recordings a month. Elite Closer is unlimited.
What happens to my data if I downgrade or cancel?
Your book is yours — use 1-Click Export anytime, on any plan, including after you cancel.
Is there a team or manager plan?
Not yet. Recavo is single-player by design — every plan is one rep, one book, visible only to that rep.
Data, privacy & security
Can my manager or company see my Recavo data?
No. Recavo isn't connected to your employer's systems. Your account is yours; nobody else has access to it.
Do you sell my data?
No. We do not sell your personal data, and we do not use your CRM content or voice recordings to train our own or third-party AI models.
How is my data protected technically?
Encryption in transit (TLS) and at rest, row-level security so each user can only ever access their own data, scoped and authenticated database access, and secrets held in a managed secret manager — never exposed to client-side code.
Where is my data stored?
Primarily in the United States. Some infrastructure (our reverse proxy/CDN) operates on a global edge network, so a small amount of request metadata may transit non-US locations. Full detail is in the Subprocessor List.
Can I get my data out if I stop using Recavo?
Yes, anytime, with 1-Click Export — during an active subscription or after you cancel.
What happens to my data if I delete my account?
We delete or de-identify your personal data and CRM content within 90 days of account closure, except where we're required to retain limited information for legal, tax, or accounting reasons.
Do you use voice recordings for anything besides my own notes?
No. Audio you record is sent to our speech-to-text provider solely to produce your transcript, which is then stored with your notes. It is not used to train any AI model.
What are my rights over my data?
Depending on where you live, you can access, correct, delete, or receive a copy of your personal data, object to or restrict certain processing, and withdraw consent at any time. Most of this you can do directly in the app; for anything else, email privacy@recavolabs.com.
Getting started
How do I sign up?
Click "Start free" anywhere on the site — takes you straight to sign-up, no sales call required.
Do you offer onboarding or support?
Yes — email support@recavolabs.com for product/account questions.
I have a question that isn't answered here.
Email privacy@recavolabs.com for data/privacy questions, or support@recavolabs.com for everything else.
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